Thanks for purchasing our products at shop.granthamcaravans.co.uk operated as Grantham’s.

We want you to be happy with your purchase. If you’re not, just return the product to us, as sold and in the original packaging within 14 days following the instructions below and we’ll exchange or refund it. 

In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase.

The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund.

The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

To start the process of a refund / return, please email [email protected] with the original order number and the item you wish to return and why. 

If anything is unclear or you have more questions feel free to contact our customer support team.